‘Carborg’ means Carborg Ltd, a private limited company registered in the UK (company number 09048269). Carborg acts as a booking agent for car rental enterprises, providing an online platform to connect car rental companies who have cars to rent with customers seeking to rent cars (collectively, the "Services”) on the website www.carborg.co.uk and any other websites through which Carborg makes the Services available (collectively, the "Site") and as applications for mobile, tablet and other smart devices and application program interfaces (collectively, the "Application").
The Site is owned, operated and provided by Carborg. In these Booking Terms and Conditions (the "Terms”), references to "we" or "us" or "our" are references to Carborg and references to "you" or "your" are references to Site users and/or visitors.
By using the Site, Application or Services (through whatever means including mobile, desktop, tablet or any other handheld device), you indicate that you have read and that you understand and agree to be bound by these Terms, which may be amended from time to time, and all applicable laws and regulations that govern this Site and your reservation.
The Terms shall also apply where reservations are taken via the telephone by one of our staff. If you do not agree with these Terms, do not use the Site, Application or Services. Failure to use the Site, Application or Services in accordance with these Terms may subject you to civil and criminal penalties.
"Rental Provider" means the owners/providers of the vehicles and the "Rental" means the vehicle that is advertised on our Site that we have agreed to arrange in connection with your confirmed reservation.
"Rental Information" means the information relating to the Rental (including pictures, photos and descriptions), details of the Rental specifications, restrictions (including driver restrictions and mileage restrictions) and details of the rate (including all applicable taxes, levies, surcharges and fees)
"Driver” means the person who requests from the Rental Provider a vehicle for rent.
Carborg provides an online ecommerce platform for you to browse and rent vehicles from our Rental Providers, and acts as booking agent only in respect of reservations we make in your behalf. When you make a reservation through our Site, you will be entering into a contractual agreement with the Rental Provider, we act solely as an intermediary.
Carborg shall not be liable for any losses, damages, expenses, debts or injury that may occur, directly or indirectly, by using our Services, Site or Application as a result of errors, breaches, negligence, fraudulent intent, misleading statements, breach of contract, gross misconduct or any other malicious act attributable either wholly or in part to Rental Provider, or any other independent business or suppliers that use our Site to sell their products and services, including their directors, officers, employees and agents.
As Carborg acts only as a booking agent, we absolve ourselves of any responsibility for any errors and/or inaccuracies in any documentation supplied by the Rental Provider. You understand that inclusion of any vehicles supplied by the Rental Provider on the Site by Carborg does not constitute an implied endorsement or recommendation.
By booking a car rental through the Site or by phone, you accept that you will be entering into a binding contract with the Rental Provider on their standard terms and conditions. Where applicable (but accept no liability to do so), we will make such terms and conditions available in the Rental Information for you to review. We shall not be liable to you for any losses as a result of Rental Provider double booking, cancelling reservations in full or in part or any other cause beyond our or their control.
Nothing in these Terms shall exclude our liability for death or personal injury resulting from its negligence, nor its liability for fraudulent misrepresentation, nor any other liability, which cannot be excluded or limited under applicable law.
While we will try to make sure the Rental Information provided by the Rental Provider is accurate, we will have no responsibility for any errors or inaccuracies in the Rental Information.
Obvious errors and mistakes (including misprints and typographical errors) are not binding. In the case of an error or mistake being made, we or the Rental Provider reserve the right to cancel your reservation and refund all monies paid (if relevant), this will be without any liability to you. In the event that your chosen Rental is unavailable, we will make reasonable effort to assist you in finding a suitable alternative, or if you choose to get a refund, we or the Rental Provider will fully reimburse any monies you paid at the time of making that reservation. We will make all reasonable effort to advise you of any cancelled reservations as soon as possible.
Reservation cancellations and amendments
You may cancel or amend your reservation at anytime 48 hours prior to your Rental pick-up date and time (as stated in the reservation confirmation email) by contacting us through the Site. You shall be charged a cancellation fee for cancelling your reservation.
If you cancel within 2 hours of making the booking reservation, you will be charged £80 as cancellation fee. Otherwise, the cancellation fee shall be calculated as follows:
(i) for cancellations made anytime 90 days prior to your Rental pick-up date and time (as stated in the reservation confirmation email), you shall be charged 12% of the total reservation price as a cancellation fee by us.
(ii) for cancellations made within 89 days of your Rental pick-up date and time but 30 days prior to your Rental pick-up date and time, you shall be charged 25% of the total reservation price as a cancellation fee by us.
(ii) for cancellations made within 29 days of your Rental pick-up date and time but 7 days prior to your Rental pick-up date and time, you shall be charged 32% of the total reservation price as a cancellation fee by us.
(ii) for cancellations made within 6 days of your Rental pick-up date and time but 48 hours prior to your Rental pick-up date and time, you shall be charged 60% of the total reservation price as a cancellation fee by us.
The table below summarises the above:
|days before rental pick-up||% of total reservation cost as cancellation fee|
|90 days +||12%|
|2 - 6 days||60%|
|< 2 days||No refund|
No refund shall be given for cancellations made within 48 hours of the Rental pick-up date and time or after the Rental pick-up date and time. There may be an amendment fee if you decide to amend your reservation. Details regarding the cancellation policy are also set out in the reservation confirmation email that is sent to you.
Failing to turn up to collect your Rental on the selected pick-up date (as stated in the reservation confirmation email) will be treated as a cancellation and you shall not be refunded for that reservation. If you fail to arrive on time on the day of your rental pick-up, the rental provider may cancel your reservation. If you decide to make changes to your Rental duration, for example, if you shorten your vehicle rental period, it is up to the Rental Provider’s discretion to honour this request and we as a booking agent are unable to deal with such matters.
Before proceeding with making the reservation, please ensure that you or the designated driver of the Rental meet the driver requirements for the vehicle you are about to rent, as stated in the listing. If you fail to meet these requirements, your reservation may be cancelled or you may have to pay additional cost on top of your initial reservation total.